In order to ensure your rights and interests, please carefully read these General Terms and Conditions for Distributors (hereinafter referred to as these “Terms and Conditions”). Selection of the column stating “I have read and agreed to the terms and conditions hereinabove” by you or your authorized representative indicates you have read, understood and agreed to comply with these Terms and Conditions. If you do not accept these Terms and Conditions, you cannot become a Distributor of KKday.

• 1.1. These General Terms and Conditions for Distributors (hereinafter referred to as these “Terms and Conditions”) are the basic rules for becoming a Distributor of KKday. The term “KKday” referred herein may include KKday Holdings Co., Ltd. as well as all its affiliates. In order to ensure that KKday provides you with adequate operational support in the course of the distribution collaboration, the KKday entity contracting with you under these Terms and Conditions shall be determined by various factors including but not limited to the intended settlement currency, settlement method, type of product, and country of incorporation, as stipulated in Annex 1. If you intend to settle payments in Japanese Yen (via credit card or prepayment), these Terms and Conditions shall not be applicable and this version shall apply instead.
• 1.2. When you submit your registration information through KKday's distribution platform (b2d.kkday.com or b2d.rezio.io) (hereinafter referred to as the “KKday Distribution Platform”) or through other ways as specified by KKday , you guarantee that all the information submitted is true and correct. KKday reserves the right to review and determine in its sole and absolute discretion whether you may become a Distributor of KKday. If your registration application is incomplete, you cannot become a Distributor of KKday.
• 1.3. Unless otherwise stipulated herein, your relationship with KKday (hereinafter referred to as the “Collaboration”) is subject to the various policies or rules announced on the KKday – Global Travel Experience Platform (www.kkday.com) or other platforms built by KKday (hereinafter collectively referred to as the “KKday Platforms”), including but not limited to the User Terms and Conditions (https://www.kkday.com/static/en/about/TermsAndConditions.html) or Privacy Protection Policies. KKday is entitled to change or update these Terms and Conditions as well as the aforementioned policies or terms at any time. Such change or update will be effective upon posting on the KKday Platforms without prior notice to you from KKday.
• 1.4. KKday Vietnam E-Commerce Platform for Outbound Tourism Product. If you are residing/incorporated in Vietnam and you place any order for any outbound tourism product, please note that KKday Vietnam is only involved to the extent that it provides the e-commerce platform function to KKday Singapore Pte. Ltd. (“KKday Singapore”), allowing KKday Singapore to sell its outbound tourism product to you. For such outbound tourism product sales, in the event that KKday Vietnam collects payment, such collection is done on behalf of KKday Singapore Pte. Ltd. For the avoidance of doubt, for all such outbound tourism product sales, your contract is formed with KKday Singapore. Therefore, if you require any invoice to be issued for your purchase of an outbound tourism product, such invoice will be issued by KKday Singapore only.

• 2.1. These Terms and Conditions shall be effective from the date of submission of your account registration application to the date of cancellation of your account or the date of termination of the Collaboration.

• 3.1. KKday agrees to allow you to distribute through the KKday Distribution Platform or through cascading API admission tickets, travel tickets/vouchers, itinerary products or other related products owned by KKday or sold by KKday as an agency.

• 4.1. You warrant that you have obtained all relevant qualifications licenses permits certificates required under the laws of your place of incorporation for distributing the intended products. KKday is entitled to request you to submit other necessary documents and latest information for becoming a Distributor of KKday, including but not limited to the corporate registration form, corporate registration amendment form, all relevant licenses issued by the government and the personal information of your representative. In the event that you fail to comply with this provision and commit any violation of any laws and regulations, the liabilities therefrom shall be solely borne by yourself. In the event of any change of the document or information submitted, a written notice shall be sent to KKday within ten (10) days of such change.
• 4.2. You shall distribute KKday’s products at a reasonable market price. KKday reserves the final right to interpret and determine the market price of the products. In the event that you fail to comply with KKday’s notice to remedy the breach of this clause, KKday has the right to cease distribution of its products to you at any time up until KKday has verified that you have remedied the breach or immediately terminate this Collaboration in accordance with Article 13.1 of these Terms and Conditions. You shall indemnify KKday against all losses suffered therefrom. 
• 4.3. You shall notify KKday and obtain KKday’s prior written consent if you intend to distribute the products through your subsidiaries, affiliates and/or other distributors.
• 4.4. In the event that you purchase in bulk KKday’s ticket/voucher products (including but not limited to all kinds of admission tickets and various travel tickets/vouchers) for distribution, you shall not request for a refund or return of the tickets/vouchers purchased from KKday for whatsoever reason.
• 4.5. You shall not alter or amend the purchase orders (hereinafter referred to as “POs”) generated under the KKday Distribution Platform without authorization. KKday shall not be responsible for any issues arising from any unauthorized alteration of the POs.
• 4.6. In the event that you intend to cancel any POs, the respective cancellation policies of the products set forth in KKday’s website shall apply
• 4.7. You shall safekeep the account number and password of your account on the KKday Distribution Platform, and shall not disclose the same to third parties. If KKday determines that there are any fraudulent acts on your account which result in KKday not receiving payment or incurring any risks, KKday shall not provide the goods or services under the POs and you shall cooperate with KKday in its investigations. If the goods or services have been utilized, you shall, in accordance with the designated payment method as instructed by KKday, pay KKday within 10 working days after receiving KKday’s notice for payment. Any losses arising thereof shall be solely borne by you.
• 4.8. In the event of any customer dispute regarding KKday’s products or services (including but not limited to over-ordering or other circumstances affecting the customer’s right to use the products or services), you shall assist in clarifying the issue with the customer, notify KKday and assist KKday in communicating with the customer. If, after parties’ clarifications,
• A. the customer dispute is attributable to KKday, KKday shall be responsible to handle the matter and you shall assist KKday as instructed, and where necessary, assist KKday in the settlement process;
• B. the customer dispute is attributable to the supplier of the product or service (including but not limited to the third party who actually carried out/fulfilled/performed the product or service), KKday shall not be responsible for the supplier’s conduct and KKday shall only assist you in contacting the supplier to clarify and resolve the matter with the customer;
• C. the customer dispute is not attributable to KKday or the supplier of the product or service, you shall be responsible to handle the matter. If KKday suffers any losses as a result of your negligence in handling the matter or failure to handle the matter properly, you shall be liable to KKday for all losses and damages suffered.
• 4.9. In the event that KKday determines that there is an obvious error in the content or prices of the order or the product or service, KKday is entitled to, at any time, cancel any order and not fulfill the products or services. Upon KKday’s cancellation of the order and refunding to you any fees paid for the order, the matter shall be fully and finally resolved.

• 5.1. The prices of KKday’s products shall follow the prices as announced on KKday’s website.Product prices may vary due to changes in the currency exchange rates. KKday reserves the right to adjust product prices and to stop sale of any product at any time. 
• 5.2. KKday shall endeavor to ensure that the tickets/vouchers provided by KKday are legal, valid and usable. In the event that your customers are not able to use the tickets/vouchers, you shall immediately notify KKday and KKday shall endeavor to respond to you within 24 hours.
• 5.3. This Cooperation between you and KKday shall not affect KKday’s right to sell in its own capacity the same products provided to you on KKday’s website.

• 6.1. The currency to be used in quotations and settlement shall be the currency you have selected on the KKday Distribution Platform. 
• 6.2. You may apply to use either of the following settlement methods, subject to KKday’s right to review and to determine the final settlement method to be used:
• A. credit card payment upon placing each PO; or.
• B. prepayment, in accordance with Article 6.3 below or as otherwise agreed in writing by both parties.
• 6.3. In the event that you distribute through cascading API, your orders shall be settled via the following prepayment method, or as otherwise agreed in writing by both parties: 
• A. You shall pay the required prepayment amount (the “Prepayment”) to KKday’s designated bank account before placing your first purchase order. KKday shall provide you with the relevant payment receipt within 5 working days after receipt of the Prepayment from you. The Prepayment shall serve as your purchase order credit. You agree that the available and/or balance amount of the Prepayment shall be solely determined by and based on the records of the KKday Distribution Platform. When the remaining amount of the Prepayment becomes less than the order amount, KKday shall notify you to replenish the Prepayment. If you fail to replenish or fail to sufficiently replenish the Prepayment, KKday is entitled to suspend your purchase orders until you have completely replenished the Prepayment. 
• B. You may request KKday to return the balance amount of the Prepayment by giving KKday at least 45 working days advance written notice via email or other written means. KKday shall remit the balance amount of the Prepayment to your designated account within 45 working days after confirming that the balance amount and other relevant information are correct.
• C. Handling fees incurred from cross-border payments: The handling fees incurred by cross-border payment of the paying bank and the intermediary bank shall be borne by you. The handling fees incurred by cross-border payment of the beneficiary bank shall be borne by KKday.
• 6.4 For credit card settlement, KKday’s system will automatically send you the invoice or receipt one business day after the latest usage date of each order. You may check the order history report on the KKday Distribution Platform.

• 7.1. Both you and KKday undertake and warrant to not disclose any Confidential Information to any third party. “Confidential Information” refers to any non-public information disclosed by one Party to the other Party in connection with the Collaboration, whether in oral or written form, including but not limited to business plans, customer lists/information, technical information, product ideas/concepts, development plans, employee lists/information, operation manuals, financial conditions as well as any other information designated as confidential information at the time of disclosure.
• 7.2. With regard to the Confidential Information described herein, you, KKday, as well as your/its agents, representatives, employees shall comply with the following:
• A. Protect the Confidential Information at the same standard of care as it would to protect its own Confidential Information (but no less than reasonable standard of care).
• B. Require all personnel who have access to the Confidential Information to keep the Confidential Information confidential.
• C. Only use the Confidential Information where necessary in the manner agreed by and between the Parties in writing.
• 7.3. The confidentiality obligation stipulated herein does not apply to the following:
• A. Information obtained from the public domain through lawful means.
• B. Information obtained from a third party through lawful means.
• C. Information required to be disclosed by law or a competent governmental or regulatory authority in accordance with relevant laws and regulations.
• D. Information required to be disclosed in accordance with legal procedures.
• 7.4. The confidentiality obligation stipulated herein shall survive after expiration or termination of the Collaboration.

• 8.1. The collection, processing or use of personal data of KKday or the Customers by you for the performance of the Collaboration shall comply with the applicable personal data protection laws as well as all other relevant laws and regulations, and shall be conducted under the supervision of KKday.
• 8.2. When you collect personal data from customers, you shall inform the customers of your purpose of collection which includes providing their personal data to KKday for purposes of this Collaboration and obtain the customers’ consent thereto.
• 8.3. For the personal data files you retain, you shall designate personnel to handle the maintenance of personal data security, and such personnel shall be capable of and competent in managing and maintaining the personal data files. You shall implement safety and security measures, strictly manage data security, as well as properly retain records of data use activities, log files and relevant evidence.
• 8.4. In the event that you discover any breach of this Article 8 or any theft, divulging, tampering or other infringements of personal data, which leads to violation of laws related to the protection of personal data or other regulations, or caused any damage to the rights and interests of others, KKday shall be notified immediately. You shall also take immediate action to investigate the facts and impact of such incident, as well as propose relevant control and corresponding correction measures, and assist KKday in proceeding with settlements or legal proceedings if necessary. In the event such violation or incident is discovered by KKday, KKday shall immediately notify you to take the aforementioned actions and measures. KKday may request that you replace the personnel responsible for such violation and make the correction within a specified time limit. In the event that you fail to replace the responsible personnel or fail to make the correction within the specified time limit, KKday may terminate the Collaboration forthwith.

• 9.1. During the term of the Collaboration, each Party is authorized by the other Party to reasonably use the business name, trademark, trade name, brand, domain name and website of the other Party for the purpose of the Collaboration. In the event that either Party intends to use the name and website authorized by the other Party on its own promotion material, name card, website and any other material, such Party shall provide prior written notice to the other Party and may only proceed with such use after obtaining the written consent of the other Party.
• 9.2. You warrant and undertake not to, during the term of the Collaboration or after the expiry or termination of the Collaboration, provide any information or data about KKday's business, technology, product prices, etc. to any enterprise, commercial institution or organization that is in a competitive business relationship with KKday. KKday has the final right to interpret and determine whether or not there is a competitive business relationship. You shall bear all liabilities towards KKday for breach of this clause, including but not limited to all losses, costs and damages suffered by KKday.
• 9.3. You shall prepare and use your own advertising and marketing materials when distributing KKday’s products. Without KKday’s prior written consent, you are not permitted to use and shall not use any of the product-related materials (including but not limited to pictures, text, videos, markings and logos) on KKday’s website. You acknowledge and understand that all intellectual property rights in respect of all materials on KKday’s website belong to and are owned by KKday.. In the event that KKday authorizes you to use its materials, you agree to only use such materials in the exact same original condition as provided by KKday. You shall not edit, adapt or crop the materials provided by KKday, and shall not use them in products not provided by KKday nor for other purposes except for performing and fulfilling these Terms and Conditions. In the event that you breach this clause, KKday shall have the right to terminate the Collaboration and charge you a license fee on a per-use basis, the total amount of which shall be determined by KKday in its sole and absolute discretion. You shall also indemnify KKday against any and all losses suffered as a result of your breach of this clause.

• 10.1. Each party hereto represents that it and its directors, executive officers and supervisors (hereinafter collectively referred to as “Officers” in this Article) should not fall under an organized crime group, a member of an organized crime group, a person ceasing to be a member of an organized crime group less than five (5) years, an associate of an organized crime group, a company affiliated to an organized crime group, a corporate racketeer, a person or group engaging in criminal activities under the pretext of conducting social campaigns or similar activities, a crime group specialized in intellectual crimes, or any other person equivalent thereto (hereinafter collectively referred to as an “Organized Crime Group Member”) and should not fall under any of the following items, and also covenants that it and its Officers should not fall under any of the following items in the future as well:
• A. it has a relationship where it is recognized that an Organized Crime Group Member controls its management;
• B. it has a relationship where it is recognized that an Organized Crime Group Member is substantially involved in its management;
• C.it has a relationship where it is recognized that it wrongfully uses an Organized Crime Group Member for the purpose of acquiring a wrongful gain for itself or a third party, or causing damage to a third party;
• D. it has a relationship where it is recognized that it is involved in providing money or other benefits or favors to an Organized Crime Group Member; or
• E. any of its Officers or other persons who are substantially involved in its management has a socially reprehensible relationship with an Organized Crime Group Member.
• 10.2. Each party hereto covenants not to engage in any act falling under any of the following Items, either by itself or through a third party:
• A. make any claim using violence;
• B. make any undue claim in excess of legal liability;
• C. behave threateningly or act violently;
• D. damage the other party’s credibility or obstruct the other party’s business by spreading false information or by using fraudulent means or force; or
• E. conduct any other act equivalent to any of the foregoing Items.
• 10.3. In the event that either Party hereto or any of its Officers falls under an Organized Crime Group Member or any of the Items of the preceding Article 10.2, or it has turned out that either party hereto has made a false declaration regarding the representations or covenants under the provisions of the preceding two Articles, and such party receives written notice of termination from the other party, these Terms and Conditions shall cease to be effective on the date specified in such notice.
• 10.4. The party who has received notice of termination under the preceding Article 10.2 shall not claim against the other party any damage arising from such termination of these Terms and Conditions provided, however, that this shall not preclude the other party from claiming compensation for damages.
• 10.5. In the event that these Terms and Conditions terminate pursuant to the provisions of Article 10.3, these Terms and Conditions shall cease to be effective for the future, and each party shall promptly return the necessary property or perform the necessary obligations to the other party.
• 10.6. You agree that you shall be subject to investigation, at KKday’s request, by KKday or its designated representative at reasonable times as KKday shall consider necessary to ensure compliance with this Article.

• 11.1. Both you and KKday shall guarantee that it will not, directly or indirectly, pay any commission, remuneration, rebate, or provide any gift or entertainment to the other Party as well as any personnel related to the Collaboration. In addition, no arrangement shall be made with the other Party or any personnel related to the Collaboration on the matters described hereinabove. However, the foregoing restriction does not apply to provision of promotional gifts of small amounts according to normal business practice.

• 12.1. In the event that either you or KKday cannot perform the Collaboration due to reasons beyond reasonable control of both Parties, such as wars, earthquakes, landslides, tsunamis, lightning strikes, floods, fires, government actions, hacking attacks, technical control of telecommunication sector or major pandemic diseases, the affected Party shall immediately notify the other Party, as well as provide the evidence within a reasonable time limit. In an emergency situation, the Parties shall take reasonable and appropriate measures to prevent increase of losses, and the liabilities hereunder will be waived in whole or in part according to the degree of impact. However, if the force majeure event occurs after the delayed performance by a Party, the liability of such Party that delayed its performance cannot be waived.
• 12.2. In the event that any order cannot be completed or is delayed due to force majeure event, both Parties shall promptly negotiate with the Customers and adjust the content of the order. The Parties shall negotiate as to how the increased costs incurred shall be shared between the Parties.

• 13.1. n the event that any of the following occurs, KKday is entitled to terminate the Collaboration, and you shall indemnify KKday for all damages, losses and expenses suffered. If you are using prepayment as your settlement method, KKday is entitled to terminate the Collaboration without returning the prepayment paid by you. You shall not claim against KKday any damages, losses and expenses arising from the termination of these Terms and Conditions.
• A. You disclose KKday’s trade secrets obtained in the course of business activities; 
• B. KKday is subject to administrative penalties due to reason(s) attributable to you; 
• C. You fail to cure the breach or refuse to indemnify KKday’s losses when in breach of these Terms and Conditions;
• D. Any of the representations and warranties made by you is false or untrue or inaccurate; 
• E. You commit any other breach of these Terms and Conditions.
• 13.2. Unless otherwise provided in these Terms and Conditions, if either Party wishes to terminate the Collaboration early, such Party shall provide one (1)- month prior written notice to the other Party. In the event that either Party terminates the Collaboration without the consent of the other Party, the terminating Party shall compensate the other Party for any economic loss as well as reputational damage arising therefrom.
• 13.3. The Collaboration shall cease to be effective upon termination and each party shall promptly return the necessary property or perform the necessary obligations to the other party. Any order confirmed by both Parties within the effective period of the Collaboration shall continue to be performed notwithstanding the expiration or termination of the Collaboration, unless otherwise agreed by both Parties.
• 13.4. In the event of bankruptcy, reorganization, dissolution, liquidation, suspension or termination of business, or any assignment for the rights and benefits of creditors by either Party, the other Party may terminate the Collaboration in writing without any liabilities.

• 14.1. In the event that either Party breaches the obligations under these Terms and Conditions, the defaulting Party shall, upon receipt of written notice from the non-defaulting Party, immediately cease its breach and compensate the non-defaulting Party for all its losses within ten (10) days.

• 15.1. The Parties agree that any dispute arising from the Collaboration under these Terms and Conditions shall first be resolved in good faith by the Parties. The Parties shall not make any negative comments on the internet or social media or press which may affect the reputation of either Party.
• 15.2. The following is incorporated into these Terms and Conditions and shall have the same legal effect as these Terms and Conditions: 
• A. emails, faxes and other communication records through any IM applications between the Parties;
• B. PO operating mode and other related attachment agreed by the Parties; 
• C. purchase orders or quotation confirmed and agreed by the Parties; 
• D. Any supplementary or amendment agreement concerning matters not mentioned herein made by the Parties.
• 15.3. These Terms and Conditions shall be governed and interpreted in accordance with the laws of the country of incorporation of the KKday entity contracting with you as stipulated in Annex 1. Both Parties agree to submit any dispute arising out of these Terms and Conditions to the court of first instance in the country of incorporation of the KKday entity contracting with you as stipulated in Annex 1.

• A. For credit card settlement method, the KKday entity contracting with you shall be determined by the payment currency and type of products as shown in the table below：

  KKday contracting entity	Payment currency and product type
  酷遊天國際旅行社股份有限公司 (Taiwanmania.com International Travel Service Co., Ltd.)	TWD (travel-related products)
  酷遊天股份有限公司 (KKday.com International Company Limited (Taiwan))	TWD (non-travel-related products)
  酷遊天國際旅行社股份有限公司 (Taiwanmania.com International Travel Service Co., Ltd.)	CNY (travel-related products)
  酷遊天股份有限公司 (KKday.com International Company Limited (Taiwan))	CNY (non-travel-related products)
  酷遊天國際旅行社股份有限公司 (Taiwanmania.com International Travel Service Co., Ltd.)	KRW (travel-related products)
  酷遊天股份有限公司 (KKday.com International Company Limited (Taiwan))	KRW (non-travel-related products)
  WELL C TRAVEL LIMITED	HKD
  KKDAY SINGAPORE PTE. LTD.	SGD
  KKDAY SERVICES MALAYSIA SDN. BHD.	MYR
  CÔNG TY TNHH KKDAY VIỆT NAM	VND (VNPay)
  酷遊天國際旅行社股份有限公司 (Taiwanmania.com International Travel Service Co., Ltd.)	VND (TapPay) (travel-related products)
  酷遊天股份有限公司 (KKday.com International Company Limited (Taiwan))	VND (TapPay) (non-travel-related products)
  KKDAY SINGAPORE PTE. LTD.	Other currencies (excluding JPY)

• B. For prepayment settlement method, the KKday entity contracting with you shall be determined by the payment currency and type of products as shown in the table below. If you wish to use USD as the payment currency, please contact KKday separately and both Parties shall sign a separate written agreement：

  KKday contracting entity	Payment currency and product type
  酷遊天國際旅行社股份有限公司 (Taiwanmania.com International Travel Service Co., Ltd.)	TWD (travel-related products)
  酷遊天股份有限公司 (KKday.com International Company Limited (Taiwan))	TWD (non-travel-related products)
  北京酷熊國際旅行社有限公司	CNY
  KKDAY CO., LTD.	KRW
  WELL C TRAVEL LIMITED	HKD
  KKDAY SINGAPORE PTE. LTD.	SGD
  KKDAY SERVICES MALAYSIA SDN. BHD.	MYR
  CÔNG TY TNHH KKDAY VIỆT NAM	VND
  KKDAY (THAILAND) CO., LTD.	THB
  KKDAY AUSTRALIA PTY LTD	AUD
  KKDAY.COM INTERNATIONAL COMPANY PHILIPPINES	PHP

• Last updated on 4 June 2025